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HIMSSCast: How AI agents will reshape healthcare in 2026

Ashkan Afkhami of Boston Consulting Group describes the challenges healthcare leaders must address before scaling AI agents, including establishing governance frameworks, defining accountability and ensuring that humans remain in the loop.
By Jessica Hagen , Executive Editor
Stethoscope resting on tablet

Photo: Tetra Images/Getty Images

There are emerging use cases for AI agents in healthcare, with the technology showing promise for reducing administrative burden and improving care coordination across teams. Still, responsible deployment is a must, and clear oversight should be established to maintain safety, trust and regulatory compliance. 

Ashkan Afkhami, managing director and senior partner at Boston Consulting Group, joins HIMSSCast to discuss the shift from traditional AI tools that generate information to agentic AI systems capable of acting on that information, such as learning from itself to coordinate tasks, interacting with software systems and carrying out multi-step processes.

To hear more about the evolution of AI agents in healthcare, listen to the conversation with Ashkan Afkhami and Jessica Hagen, executive editor of MobiHealthNews.

 

 

 

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Talking points:

  • The evolution of AI modalities
  • AI use cases for healthcare
  • Boston Consulting Group report on AI adoption
  • AI governance frameworks
  • How AI agents collaborate with each other

More about this episode:

Q&A: BCG on the American healthcare system and the use of AI

Saving over 1,000 days with AI agents

HIMSSCast: Creating AI agents for healthcare

Decagon raises $250M for AI agents, triples valuation to $4.5B

How multi-AI agents can improve clinical decision support

Email the writer: jhagen@himm.org