Bill Siwicki

At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.

In addition, Cigna’s telemedicine customers have given high patient satisfaction scores: a Net Promoter Score of 81.1 among those who use the service.

Calls to the administrators on duty decreased from 274 before electronic notifications to 149 since implementation at Catawba Valley Medical Center.