Provider

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

Chair of AMA Board of Trustees Dr. Jack Resneck, Jr., discusses the need to validate healthcare innovations and how technology can either improve or reinforce disparities around outcomes in healthcare.

Sam Hanna, professor and associate dean at American University, says both technology and communication between patient and provider are necessary to effectively implement patient engagement.

Rideshare technology can improve access to care for the elderly, low-income patients and those who have chronic and complex care needs, according to Aaron Crowell, head of Uber Health.

Dr. David Nace, chief medical officer of Innovaccer, says ZIP code-level data about risk indicators and social vulnerability of patients and populations exists, so now it should be refined and presented to clinicians to enable better care.

BeCare Link is using artificial intelligence to better manage multiple sclerosis patients and lower fall risk, says Alan Gilbert, CEO of the digital therapeutic company.