Operations

Founder and president Manish Kohli discusses how the Pul Alliance for Digital Health and Equity assists nonprofits with workforce training and project management so they can better measure and demonstrate their impact on local communities.

David Smith, chief financial officer of managed services provider Anatomy IT, discusses in-house IT support vs. outsourcing IT, health systems' lack of budget to ensure data security and the need to protect against cybersecurity threats.  

Don Thompson, head of marketing at TeleVox, discusses how AI powers TeleVox products, including Iris, a virtual assistant that helps healthcare staff save time on the phone by answering patients' questions via their preferred communication platform.

Richard Staynings, chief security strategist at Cylera, talks about a study exposing how AI in smart medical devices could be vulnerable to cyberattack, as well as how microsegmentation and firewall controls can help prevent such attacks.

Psychiatrist, neuropsychiatrist and founder of Stanford University's Virtual Reality and Immersive Technology Lab, Dr. Kim Bullock, discusses XR use in psychotherapy, Apple Vision Pro and ensuring validity in mental healthcare offerings.  

Matthew Ko, cofounder, president and COO of DeepScribe, describes how the company addressed clinicians' concerns by building a "customization studio" that allows editing of AI-generated visit notes to reflect clinicians' natural writing style.

Dr. Brian Hasselfeld, senior medical director of digital health and innovation at Johns Hopkins Medicine, talks about using AI-powered ambient scribe technology to address physicians' documentation burden from the explosion of EMR content.  

Patty Hayward, Talkdesk GM of healthcare and life sciences, explains how the company uses AI to automate bill payment, medication refills and appointment scheduling to give patients quick responses and call center agents time to answer complex questions.

Senior medical director of digital health and innovation at Johns Hopkins Medicine Dr. Brian Hasselfeld discusses addressing resource issues in healthcare with the help of artificial intelligence.  

Adam Chee, associate professor, National University of Singapore, discusses cybersecurity challenges facing healthcare organizations, including the inability to patch medical devices' vulnerabilities without their manufacturers' approval.