Patient Access

"Beneath the Surface" co-producer, patient and HIMSS TV host Kate Milliken tells how the online community she started for other folks living with multiple sclerosis grew into her new short film.

Gail MacKean, a founding member of IMAGINE Citizens Collaborating for Health, discusses patient-centric and family-centric care and why it's important to include diverse voices.

The distance between leadership and direct care is creating a disconnect for patients, says Health Quality Council CEO Andrew Neuner.

Consumer-centric healthcare means patients have access to their cost and data and are part of the discussions with their doctors about their healthcare options.

Patient engagement technology is helping the 72-practice Community Care Physicians medical group improve its no-show rate, send COVID-related newsletters to patients and remind them of their telehealth appointments during the pandemic.

Health systems around the world are using chatbots, drive-through clinics and telemedicine to address the needs of coronavirus patients.

The Houston ENT & Allergy Clinic saved $1.8 million by slashing its no-show rates and also increased its referral conversion by 35%, which translated to an additional $500,000 in annual revenue.

Dr. Tullawat Pacharapha of Vejthani Hospital says big things will come to the medical tourism industry in Thailand.

Patient portal MyChart gives patients more power by placing them at the center of their own care, says Alan Craig, a patient advocate from Cambridge University Hospitals NHS Foundation Trust.

All stakeholders must work collaboratively in order to provide customized patient care, says Dr. Ali Abdulkarim Al Obaidli, group chief academic affairs officer at Abu Dhabi Health Services.