patient engagement

The patient is "the most underutilized resource in healthcare" and should be in the driver's seat of their own care, claim the Society for Participatory Medicine's Joseph Ternullo and Eric Bersh.

Involving patients early in the design and development process can make for a better product and more successful launch, says Roxie Mooney, CEO and commercial strategist at Legacy DNA.

Elevation Health Consulting's Jamie Skipper and Damon Davis say attendees at this year's Health 2.0 were particularly interested in providing patients with their health data.

There is growing enthusiasm for healthcare chatbots across both sides of the aisle, says Dr. Phil Marshall, chief product officer at Conversa Health.

Josh Gluck, VP of Global Healthcare Technology Strategy at Pure Storage, says there is finally a realization of where AI can have the most impact, and that is in fields such as radiology that have a wealth of data that can be used.

Instead of trying to select a tool, health organizations should be thinking about finding a partner that can help them accomplish all of their initiatives, says Kevin Montgomery, co-founder and CTO at Relatient.

Long-term patient Swapna Kakani says that patient experience is changing slowly, but there are little things hospitals can do to better cater to consumers.

Cleveland Clinic Executive Chief Nursing Officer K. Kelly Hancock says a business case is emerging from empathy as unlocking engagement to influence patients and clinicians can boost the bottom line.

Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.