patient experience

Mike Oren, vice president of Enterprise Consulting Services at Xerox, discusses how his company is enhancing and personalizing the patient experience.

Modernizing contact centers with automated and omnichannel capabilities helps contact center agents quickly respond to the needs of patients, says Sean Kennedy, VP and GM of the Public Health Sector at Salesforce.

Empathetics founder and psychiatrist at Massachusetts General Hospital Dr. Helen Riess speaks with Frank Cutitta, who was hospitalized with COVID-19 for 100 days, about "institutionalized loneliness" and other emotional aftereffects of the pandemic.

COVID-19 has heightened public interest in vaccine and therapeutic research, and CCT President CJ Anderson says it's time to build on that engagement, finding new ways to enroll volunteers in other clinical trials and improve the patient experience.

Lina Shadid, health industries lead at PwC Middle East, says the investment in healthcare over the past 10 years prepared the Middle East to meet patient needs and leverage its digital transformation to help fight COVID-19.

Among the benefits of E Ink's Digital Paper technology are it frees up nurses, ensures patient data is accurate and up to date, and improves the patient experience, says Stanley Chiang, E Ink's director of strategic partnership.

Mobile-first platform Healthvana is working with labs, providers and public health organizations to deliver test results with security, efficiency and empathy, says CEO Ramin Bastani.

Aldara Hospital and Medical Center Managing Director Osman Minkara discusses using technology to improve patient care and satisfaction, obstacles to advanced digital technology and the consumerization of healthcare.

DEEP DIVE: Technology can enhance empathy to spur appropriate action and address issues of equity and disparity.

"Beneath the Surface" co-producer, patient and HIMSS TV host Kate Milliken tells how the online community she started for other folks living with multiple sclerosis grew into her new short film.