patient experience

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

With the theme of Empathy + Innovation, the 10th annual event, running May 13-15, will look at how health systems and clinicians are using digital health tools to improve their interaction with and care of patients.

Zipari CEO and founder Mark Nathan talks about how payers have been putting the focus on consumers by building better transparency and trust over the last five years.

Northwell VP Sabina Zak and Conversa Health founder Philip Marshall share how Northwell is changing how it delivers standardized and personalized information to patients outside its facilities to improve the patient experience.