patient experience
Verge Health CEO Dr. Mark Crockett discusses how hundreds of people and machines have to work right to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.
Children’s Hospital of Wisconsin Director of Digital Health & Experience Christopher Neuharth is introducing digital health tools to pediatric patients and their families.
Providence St. Joseph Health Director Karen Appelbaum discusses how technology is serving as an extension of the way to know patients and care for them.
Carrie Davis, director of patient experience at the Hanger Clinic, shares her own patient experience and how it helps guide her work of implementing more compassionate and human-centric care.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.
MobiHealthNews Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.
Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.
Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.
Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.